Gift VoucherĀ 


  • Non-refundable
  • Non-transferrable
  • Non-redeemable for cash
  • If lost or damage Skin HQ is not responsible for replacing the item


No refunds available unless a client is medically unsuitable to participate in the chosen activity.

Please note, all sale treatments are non-refundable.


Please note, memberships cannot be cancelled for the purchase of a sale offer. If the customer wishes to cancel their membership and replace it with a sale offer, they must transfer their membership to a different one e.g. laser membership for skincare membership.

Customers must pay their first instalment of their membership before having their first treatment.

Is it prohibited to cancel your own Direct Debit. If you do this, a charge will incur. You must contact SkinHQ by telephone at least 2 weeks prior to your Direct Debit coming out of your account. Failure to do so, will result in the next payment coming out.